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HPE Pointnext Tech Care Critical Service - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - repair time: 6 hours - for P / N: BC023A, BC023AR
HPE Pointnext Tech Care Critical Service - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - repair time: 6 hours - for P / N: BC023A, BC023AR
Manufacturer
•HPE
Reference
•H06N1E
Article
•1861279
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 3 years ¦ Technical support - outage management - 3 years
Designed For
P/N: BC023A, BC023AR